The healthcare world is becoming more and more complex every day. Physicians treat illnesses, researchers race to find cures and the demand for high-quality healthcare skyrockets even as profits wane. Many healthcare organizations find themselves in difficult situations where they need to provide for their patients, but their patients have no way to pay for services rendered. Healthcare coverage options are available, but the process of determining eligibility can be long, difficult and detailed. This is where DECO comes in. Our team of eligibility specialists works closely with clinical staff to determine best practices for revenue cycle management and help patients find healthcare coverage that suits their needs. We do this in 4 important ways.
It can be easy to think of just the numbers when working with a healthcare team to find treatments, savings and financial solutions for both patients and hospitals. But we make it a goal to look past the data and see our clients for who they are. When teamed up with a healthcare organization, our specialists work on the front lines to understand and respond to every need. We also visit patients in their hospital rooms to help them understand their options and figure out how to pay for the medical services they’ve received. In most cases, this involves getting their contact and treatment information in order to keep track of them once they leave.
We pride ourselves on our positive bedside mannerisms in such scenarios. We want patients to feel comfortable, safe and well taken care of, and we want them to leave the hospital with the confidence that someone is on their side, advocating for both their medical and financial needs. This is a primary way in which DECO sets itself apart from competitors. We take the time to care about the end goal of both patient wellness and healthcare organization financial stability. We genuinely care about improving the healthcare experience for all parties involved.
Our eligibility advocates are experts in the areas of insurance, healthcare finance and revenue cycle management systems. We know the ins and outs of government programs like Medicaid, Medicare and Social Security Disability. Leveraging these programs for positive outcomes is part of our job. We think of this process as finding the correct path for a patient to walk when they have multiple options in front of them. If they are eligible for a particular program, we work to get them assistance from it. To ensure that every patient has the same chance at finding healthcare and financial security, we work seven days a week to visit them in the hospital and provide them with the solutions they need.
As we’ve said, the process of determining healthcare coverage is a long and complicated one. And unfortunately, the longer it goes, the less likely healthcare organizations are to get paid in full for the care they’ve delivered to patients. This builds up bad debt and decreases effectiveness. We work to shorten the time it takes to get hospitals and providers paid, in order that they can turn around and deliver positive outcomes to their patients without worrying about financial issues. Each step of the eligibility and reimbursement process is important, and we seek to grease the wheels wherever we can, because every part will influence the other. Our knowledge of and experience from dealing with government programs like Medicaid and the Affordable Care Act give us the ability to navigate coverage networks and policies so your organization can focus on providing quality care.
The key to any good relationship is communication, which is especially true in the healthcare field. The reason why we work alongside your organization and prioritize seeing patients before they leave your hospital is that we want to have all of the information necessary to ensure a positive coverage outcome both for the moment and the future. Without effective communication strategies with both patients and clinical staff, we cannot do our jobs properly. So we defer to your organization’s methods while also trying to improve upon them, so everyone can experience the satisfaction of knowing that patient situations are being handled well. We also suggest new ideas and help streamline the entire process.
Not only do we keep in contact with patients and work on the front lines with your staff, we also go above and beyond to be of service to everyone. We fill out the paperwork necessary to get patients approved for government healthcare coverage. We arrange transportation to their appointments if they need a ride. We help hospital staff answer phones and train them in new and more effective ways to work. We help with the process of making good financial decisions. All of this happens in collaboration with the healthcare organization so that everyone stays on the same page.
How Can We Help You?
So many healthcare organizations today are suffering from the same problems. Their revenue cycle management systems are lacking in effectiveness. Their finances are taking a hit from the current state of the healthcare environment. Their current eligibility determination processes are not working for their needs. Fortunately, assistance is available. We consistently receive positive feedback about our capabilities, our passion for our jobs and the quality of the healthcare solutions that we provide. And as we’re always learning and staying up-to-date, we’ll only improve from here. Contact us today to learn more about how our company can serve yours!